Refund Policy

Last updated: 29 July 2026

This Refund Policy applies to paid enrollments with Cloud Auto Logic arranged offline (invoice or transfer). This website does not process payments. Pricing on the site is informational only.

Eligibility

Refunds may be available for confirmed paid seats when cancellation meets the timeframes below and when the learner has not substantially consumed live cohort benefits. Self-paced digital access that has been unlocked and downloaded may be subject to partial or no refund as described under non-refundable items.

Timeframe for full refund

For live Control Desk or private Audit Command seats, a full refund is available if we receive a written cancellation at least 14 calendar days before the cohort start date (Korea Standard Time). For self-paced unlocks, a full refund is available within 7 calendar days of payment if downloadable templates have not been accessed.

Partial refunds

Cancellations received 7–13 days before a live cohort start may receive a 50% refund of the seat fee. Cancellations within 6 days of start are generally not refundable, though we may offer a transfer to a later cohort at our discretion. If Cloud Auto Logic cancels a cohort, you may choose a full refund or a free transfer.

Non-refundable items

The following are non-refundable once delivered or commenced: completed private on-site facilitation days; third-party venue costs already incurred with your approval; custom scenario development fees marked non-refundable on the invoice; and downloadable template packs after first download.

Refund process

Email contact@cloudautologic.digital with subject line “Refund request,” your full name, invoice number, program name, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method (typically bank transfer) within 10–15 business days after approval. Currency conversion fees charged by banks are outside our control.

Cancellation by learner

You may cancel by emailing the address above. Until we confirm receipt, the seat remains active. Substituting a colleague from the same organization is allowed up to 48 hours before start at no fee.

Exceptions

We may grant exceptions for documented medical emergencies or force majeure affecting travel to an on-site session. Exceptions are case-by-case and may take the form of credit rather than cash refund.

Contact for refund requests

Cloud Auto Logic · 22-7, Gajwa 4(sa)-dong, Seo-gu, Incheon, Korea · +82-7-730-6331 · contact@cloudautologic.digital.